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Your new electric scooter or bike is an investment. You’re investing in a new way to travel, a new commute or even a new weekend leisure activity. It’s important to know you’re making the right decision, and buy from experts who can help guide you along the way.

Shopping with ePulse grants you access to our team of professionals, who have hand-picked a selection of only the best e-scooters and e-bikes, available for a variety of budgets and lifestyles.

What sets us apart from the rest is how we go above and beyond for our customers. ePulse has a team of dedicated engineers, fully trained in every product we sell. We provide repairs and full servicing, with expert knowledge on each and every e-vehicle. When you shop with ePulse, you can find all the parts and accessories of all the scooters and bikes in our store, allowing you the ability to perform repairs and upgrades yourself. At ePulse, we give our customers the full experience, from initially shopping our specially chosen e-scooters, to providing a long lasting and efficient journey with your vehicle. Getting the full experience with ePulse means you can focus on enjoying your new journey.

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When purchasing an electric scooter or electric bike with ePulse, you not only receive a high quality e-vehicle, but a solid and transparent warranty to set your mind at ease. You can opt for the standard warranty that exists with all products, a full warranty or an extended full warranty.

The warranty comes with all purchases covers repairs and replacements deemed genuinely necessary in the case of a faulty product. This is a 12 month warranty, it excludes any labor costs. It also excludes loss or breakage of plastic components, perishables, commercial use, inappropriate riding (please see our “Good Use & Maintenance” document), water ingress and non-genuine parts.

A full warranty is a 12 month warranty that includes labor costs to a maximum spend of £500 in the first year. This covers repairs and replacements as above, but reduces the above exclusions to commercial use, private rental, competition, off and on road racing and towing cargo, inappropriate riding (please see our “Good Use & Maintenance” document), water ingress, non-genuine parts and perishables.

An extended warranty would extend the above full warranty to 24 months and would include an additional £500 labor in the second year. It is possible to extend the full warranty to 36 months. However this would exclude any battery replacement or repair.

This is a back to base warranty and it is limited to two claims per year.